Crocodile House
Strawberry Lane
Willenhall
West Midlands
WV13 3RS
England
Tel: +44 (0) 1902 826826
Fax: +44 (0) 1902 826827
This web site is operated by Chillington Tools Online (referred to as "chillingtontoolsonline.co.uk/we/our/us"). As user of this web site (referred to as "you/your") you acknowledge that any use of this web site including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. Home Delivery Information, How to Use this web site, Returns and Refunds, and Privacy Policy). In addition, you will find other useful information within Customer Services. Please: read through these terms and conditions carefully before using this web site and print a copy for future reference. Also read our Privacy Policy section regarding your personal information.
1. General
1.1 We reserve the right to change these terms and conditions at any time. Any such change will take effect when posted on the web site (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this web site and your continued use of the web site shall signify your acceptance to be bound by the latest terms and conditions.
1.2When you use certain chillingtontoolsonline.co.uk services please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services.
1.3 Certain web site services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this web site must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact for more information and full contact details).
2. Order process
2.1 Add any number of items to the basket and proceed to checkout to purchase items. All orders that you place on this web site will be subject to acceptance in accordance with these terms and conditions.
2.2 Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Substitute Goods).
2.3 We do not file details of your order for you to subsequently access direct on this web site, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact us.
3. Delivery
3.1 This web site is for delivery of products to customers in the main land UK only.
3.2 Delivery charges and estimated timescale's are specified in the Payment & Delivery section and also when you place an order. We make every effort to deliver goods within the estimated timescale's, however delays are occasionally inevitable due to unforeseen factors. chillingtontoolsonline.co.uk shall be under no liability for any delay or failure to deliver the products within estimated timescale's.
3.3 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
3.4 Please allow 7 working days for delivery
4. Payment
4.1 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
4.2 The price you pay is the price displayed on this web site at the time we receive your order apart from the following exception:
a) While we try and ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
4.3 Payment can be made by any method specified in Site Help. For information about secure on-line ordering see Payment Methods and Security.
4.4 Title to any products you order on this web site shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
4.5 All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (see Payment & Delivery for further details).
5. Returns, Cancellations and Substitutions
5.1 Please refer to Substitute Goods. In the unlikely event that you receive faulty or damaged goods, please refer to our Cancellation of Order & Refunds section.
5.2 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see the Cancellation of Order & Refunds section for further details)
5.3 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
5.4 Cancellation of Order & Refunds:
5.4.1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods.
5.4.2 To exercise your right of cancellation, you must give written notice to Chillington Tools by letter or email, giving details of your order number, the goods ordered and (where appropriate) their delivery. Notification by telephone is not sufficient.
5.4.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Chillington Tools at your own cost. The goods must be returned to the address shown. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
5.4.4 Once you have notified Chillington Tools that you are cancelling the contract, Chillington Tools will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit/debit card for the goods. This will be directly refunded to your card or paid by cheque, at Chillington Tool’s discretion. If our bank notifies us that you have asked your card company to cancel payment, Chillington Tools will not refund your card. If a double refund does take place, Chillington Tools will exercise its legal right to begin proceedings to recover the overpayment and any costs incurred will be charged to you.
5.4.5 If you do not return the goods as required, Chillington Tools may charge you a sum not exceeding the direct costs of recovering the goods.
6. Intellectual Property
6.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this web site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
6.2 You acknowledge and agree that the material and content contained within this web site is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this web site. You further acknowledge that any other use of the material and content of this web site is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
7. Liability and Indemnity
7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
7.2 Subject to Section 7.1 above, chillingtontoolsonline.co.uk will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the web site chillingtontoolsonline.co.uk will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the web site and chillingtontoolsonline.co.uk accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
7.3 Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
7.4 Subject to Section 7.1 above, chillingtontoolsonline.co.uk will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any: economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
7.5 Notwithstanding the above, subject to Section 7.1 chillingtontoolsonline.co.uk aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
7.6 This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
7.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
8. Miscellaneous Provisions
8.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
8.2 We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.
8.3 chillingtontoolsonline.co.uk processes all debit, credit and charge card payments for customers where a card is used to purchase goods or services.
8.4 chillingtontoolsonline.co.uk shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
8.5 To provide increased value to our customers, we may provide links to other web sites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked web site we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for
(i) the privacy practices of such web sites,
(ii) the content of such web sites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such web sites or resources or
(iii) the use to which others make of these web sites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external web sites or resources.
8.6 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by chillingtontoolsonline.co.uk.
8.7 chillingtontoolsonline.co.uk reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
8.8 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
8.9 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
a) chillingtontoolsonline.co.uk (as defined below) shall have the right to enforce any rights or benefits under these terms and conditions;
b) chillingtontoolsonline.co.uk shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;
c) a person who is a permitted successor or assignee under Section 8.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.
d) No consent from the persons referred to in Section 8.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).
8.10 No delay or failure by chillingtontoolsonline.co.uk to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of chillingtontoolsonline.co.uk.
8.11 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and chillingtontoolsonline.co.uk relating to the use of this web site (including the order of products) and sets forth the entire agreement and understanding between you and chillingtontoolsonline.co.uk for your use of this web site
We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding the chillingtontoolsonline.co.uk web site please see the Customer Services section for more information and full contact details.
